Terms of Service

Last updated: 01/07/2025

Welcome to Zaccysfitness! These Terms & Conditions (“Terms”) govern the use of our website, programs, classes, and exercise physiology services, including telehealth services, provided by Zaccysfitness ABN [insert ABN] (“we”, “us”, “our”). By participating in or purchasing any of our services, you agree to these Terms.

1. Our Services
Zaccysfitness delivers allied health services including accredited exercise physiology, rehabilitation, strength and conditioning, and general fitness programming. Services may be delivered in-person, online (telehealth), or in group or 1:1 formats.

2. Bookings & Payments

• Bookings are made via our website, approved booking systems, or direct communication.

• All payments are to be made in advance unless agreed otherwise in writing.

• Failure to pay in advance may result in cancellation or refusal of service.

3. Cancellations & Rescheduling

• We require at least 24 hours’ notice to reschedule or cancel your appointment.

• If you cancel with less than 24 hours’ notice, the full session fee may be charged.

• We reserve the right to cancel or reschedule appointments and will offer a refund or credit in such cases.

4. Telehealth Services

• Where services are delivered remotely, you are responsible for ensuring a safe environment for exercise.

• You acknowledge there are risks inherent in remote exercise programming without in-person supervision.

• You must inform us of any discomfort, pain, or change in health status during telehealth sessions.

5. COVID-19 & Communicable Diseases

• If you display symptoms of any communicable illness, you must notify us and reschedule your in-person session.

• We reserve the right to refuse face-to-face service if you are unwell or pose a risk to staff or other clients.

• No cancellation fees apply if you reschedule for COVID or similar public health reasons with appropriate notice.

6. Medical Clearance & Safety

• You agree to disclose all relevant health conditions, medications, injuries, or risk factors.

• Participation is at your own risk; Zaccysfitness programs are evidence-informed, but no outcome is guaranteed.

• Follow all safety instructions and stop exercise immediately if experiencing concerning symptoms.

7. Liability

• Zaccysfitness, its employees, and contractors are not liable for personal injury, illness, loss, or damage except as required by Australian Consumer Law.

• You agree to indemnify us for claims or costs arising from your breach of these Terms.

8. Intellectual Property
All Zaccysfitness materials, including exercise programs, educational resources, and online materials, remain our intellectual property and must not be reproduced or shared without consent.

9. Privacy
We protect your data in accordance with our Privacy Policy (see separate document).

10. Governing Law
These Terms are governed by the laws of Queensland, Australia.